Reservation Policy: You must be at least 21 years or older to rent the cottage. Rental Agent reserves the right to refuse rental to any individual or group. It is a crime to obtain this rental property under false pretenses. The use of premises shall not be as such to disturb or offend neighbors. Rental Agent reserves the right to terminate this agreement and ask disruptive guests to vacate the premises without issuing a refund. We must have an electronic signature of the policy agreement on file prior to renting the cottage. We will send an email of this policy to add an electronic signature. Please sign and send back via E:mail. Please be advised rental property is privately owned. Rental rates and specials may change, but you agree to be bound by the rates and specials in effect at the time of reserving the cottage. Communication about a reservation, even after departure, must only be with the guest named on the reservation.
Minimum Stays: We have a minimum 2-night stay on most reservations. Reservation cannot be booked online and must be booked by calling our office at 207-320-5019
Deposits & Final Payments: Deposits are non-refundable unless cancelled within 72 hour of reservation date. We require your credit/debit card information to be on file. Cancellations and early departures there is no refund. There is a 50% deposit due at time of reservation. Payment in full prior to arrival date. Upon cabin inspection CREDIT/DEBIT card will be charged for any damages at the renters expense. Otherwise we will automatically charge the balance due to the original CREDIT/DEBIT card on file. If unable to charge balance due to CREDIT/DEBIT card on file, we will make every effort to contact guest for final payment. If paid in cash, check or money order You will need a 50% security deposit beyond the cottage rental rates. This will be refunded if there are no damages.
Check out Procedures: Check-out time is 10am (EST) and is strictly enforced. Unless prior arrangements have been made. Any guest who does not vacate the rental cottage by 10am will be assessed a late check-out fee at the rate of $25.00 per hour.
Check-out procedures are simple: Please wash all dirty dishes and clean food out from refrigerator. Place all trash in trash barrel outside. Please return furniture to it's original location.
Turn off all lights and small appliances. Ensure all windows and doors are closed and locked.
Set thermostat to 60 degrees during winter months.
Please respect check-out time as we need the time to prepare the cabin for the next family’s arrival. Any lost keys will result in a $25.00 charge as well.
Acceptable Forms of Payment: Guest is responsible for all rental rates, taxes, and fees. We accept checks, cashier checks, money orders, cash and credit/debit cards.
Confirmation: Confirmation of the reservation will be emailed upon receipt of deposit to email address provided to cottage rental. Guest(s) should review their confirmation email for accuracy of dates, mailing address, and accommodations. Guest(s) should notify us at 207-320-5019 of any discrepancies in the reservation immediately upon receiving the confirmation email.
Cabin Supplies: The cottage is provided with all basic necessities. WE DO NOT PROVIDE DAILY MAID SERVICE.
Hold Harmless Agreement: The guest(s) agree to indemnify and hold cottage rental and/or the property owner(s) harmless from any and all claims, including those of third parties, arising out of or in any way related to a guest(s) use of the premises or the items of personal property provided therein. All guests assume the risk of injury, death, or other losses related to any recreational activities or use of the premise and will hold owner(s) harmless with respect there of. You agree to hold the property owner(s) and cottage clear of any liability or compensation for damage to self, your personal property or loss of enjoyment resulting from weather or inoperable appliances, amenities, and/or equipment (including internet access, barbecue grill, electronic games, water, heat, air etc.. All property pertaining to Critter Cottage will be returned back to where you found them. If there are any damage, lost or stolen Items Guest(s) will be responsible and charged to replace the items. Kayaks and accessories must be returned to 15 Ridge Road (Critter Cottage)
Damages and Excessive Cleaning: Guest agrees to leave the cottage in an undamaged condition. Guest understands they are solely responsible for and assume all liability for any damages to the cottage during their stay. In the event of damage, theft, or the need for excessive cleaning guest authorizes rental agent to charge credit card on file to cover the expense to bring the cottage back to original state before their arrival. If damages are considered excessive, we will contact our local police authorities to report the damages as vandalism. At this point a police report will be recorded as this would now be considered a crime. Should the guest dispute the charges or the credit limit on the credit/debit card that is on file as not being sufficient to cover the damages/theft/cleaning rental agent reserves the right to charge the guest with vandalism and/or pursue collection from the guest(s) with venue being in the county of Somerset, in the state of Maine and/or pursue legal action for criminal offense. All reasonable attorney fees will be at the expense of the guest if collection becomes necessary. Any damages or problems not reported by guests upon arrival will be charged to the guest. Any accident or damage to cottage or our property must be reported within 24-hours of occurrence.
Observance of Quiet Hours: We want you to enjoy your stay, but not at the expense of ruining your neighbor’s vacation. Please observe quiet hours beginning at 10pm and ending at 8am. If a noise complaint is received about your group you will receive only 1 warning. If after that warning another complaint is received you will be evicted from the property without any refund. In cases, we deem extreme disruptive behavior has occurred, no warning will be issued and you will be evicted immediately without any refund. We will not tolerate guests who do not respect others.
Pets & Smoking: Smoking is NOT permitted inside the cottage. Smoking is permitted outside only. Please dispose of cigarettes in containers provided.Please do not dispose of cigarettes on property grounds. Please be courteous and treat the cottage as you would your own. No pets allowed.
Maintenance Issues: Rental agent performs regular maintenance on the cottage and makes every effort to keep all amenities in good working order. As in any home, appliances, A/C and heating units, water, electricity, telephone, internet access, etc. may malfunction on occasion. While we cannot offer refunds or discounts for such malfunctions, we will make every effort to correct any deficiencies as quickly as possible during regular business hours. Please report all maintenance issues immediately by contacting us at 207-320-5019. Please be respectful that emergencies take precedence over non-emergency issues. We provide after-hour service for emergencies only, such as heat, water, severe leaks, and cottage lock-outs.
Inclement Weather & General Refund Policies: We will do everything we can to make sure your cottage is ready for you. As in any home, malfunctions occasionally happen. No refunds will be issued for non-working amenities, malfunctions in equipment, early departures, or for any weather or road related conditions. If weather permits you from leaving on your scheduled check out day, you will be responsible for the additional night(s) of rent.
Power Outages: Sometimes in the mountains we experience power outages due to passing storms. If power is out for more than 24 hours which results in early departure we will give a 50% refund and no penalty for early departure once confirmation of power outage is confirmed. Refund will be issued within 30 days. The cottage has a well so if the power goes out during your stay at the cottage you will not have water until the power is restored as, the well requires electricity to run. Having an extra gallon or two of water available is always a good idea. You can at least have something to drink, be able to flush the commode, and be able to wash your hands during the outage. Being prepared can make all the difference. If you do experience a power outage during your stay you may contact us or for faster service you can contact the Local Electric company at 1-800-696-1000 to report the problem and obtain more information.
Mountain Roads: We do not guarantee any road surface conditions. Most roads in our area are well maintained, but they are curvy and steep. While these roads are routinely maintained, they may be bumpy at times. In the late fall, winter, and early spring it is not uncommon to occasionally have hazardous road conditions. We do not refund due to road conditions. You are responsible for your transportation. We cannot provide transportation or assistance for vehicles who have become stuck. We are not equipped with the proper equipment to provide this service.
Lost or Stolen Items: Rental agent is not responsible for lost, stolen, or damaged items. guest(s) items which are found will be returned to our office.
Items can be returned at guest(s) expense. ALL firearms left in cottage will be handed over to our local law enforcement agency. You will have to contact them to retrieve your firearm. Absolutely no firearms will be shipped to any guest(s).
Fireworks: The use of Fireworks/Firearms at your cottage is absolutely prohibited. This will result in immediate eviction without refund.
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